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Support > Support Policies > Technical Support Checklist

Technical Support Checklist
 
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To expedite the resolution of your question and help you track it, please fill out this checklist before you call your technical support center.

Site ID (customer number):

Case number:

Priority:

Support engineer:

Date case opened:

Date case closed:

Sybase product and version number, including maintenance release number:

Operating system type and version:

Front-end (client) product and version:

Client machine operating system type and version:

Description of the problem (including error numbers, error messages, circumstances in which problem occurred):

 

 

Other useful information (including copy of error logs, reproducible case, number of users on the system, average percent of CPU usage, any other pertinent details):


 

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