customers currently on a SupportNow Plan have a variety of support resources
If you are a Technical
Support Contact, you have access to ALL the information resources listed in
the Support navigation (see diagram below). In addition, you can log and manage
your cases from this site, OR contact your local support center directory for
Case Management - To log and manage your cases online
Center Directory - For contact information on your local support center
Cases - By reviewing the solved cases database, you can find information
on situations similar to yours, then put the solution to work for you.
customers who are not currently on a SupportNow Plan and/or are not
a Technical Support Contact have access to a variety of online resources.
If you are not
a Technical Support Contact and/or are without a support plan, you still have
access to several areas as listed below.
Internet Newsgroups - For fast and flexible idea exchange, newsgroups
let you communicate with product engineers and other users about your specific
issues. Each newsgroup is categorized by product, so finding the information
and resources you need is easy. This is an EXCELLENT resource for customers
who are not on a support plan.
Documents - Your complete digest of the latest support-related
technical information, including tech notes, FAQs, certification and problem
reports, white papers, and more. You can easily search for or set your profile
to view all the technical documents through our personalized site.
Manuals - Our product- and platform-specific manuals are posted
online so you can quickly access the information you require.
If you are interested in purchasing
a SupportNow Plan, you have several options:
to Support Site Navigation:
on Support plans and policies, including "Support Plans", "How
to Use this Web Site", "How Support Works", "Support
Policies", "Support Center Holidays", and "Quality Practices."
Center contact information and office hours
latest support-related technical information, including tech notes, FAQ's,
white papers, and more.
product- and platform-specific manuals available for download in multiple
fast and flexible idea exchange, newsgroups let you communicate with product
engineers, TeamSybase, and other users about your specific issues.
the solved cases database for information on situations similar to yours,
then put the solution to work for you.
new cases (technical and non-technical); attach pertinent files; update
case information; check case progress; and view a list of cases at your
convenience. You can also submit enhancement and certification requests.
download software and quickly locate information regarding fixed bugs.
on Consulting Services
on Education Services