Windows Mobile 6.0 and 5.0 devices require ActiveSync 4.5 (available from Microsoft's website). For Windows Vista you must install the Windows Mobile Device Center
(available from Microsoft's website). Also, XCPC cannot be installed to
removable media (such as MiniSD) - it must always be installed to the
device's internal memory.
When I synchronize the first time, XTND tries to install a CAB file
onto my device. I select to install on the device (not on a removable
memory card), and after the CAB is installed I get the error:
(on PC) “Unable to connect to device. Verify ActiveSync is running.”
(on Device) “Error: Unable to launch \Windows\101\XCPCSyncSvr.exe : Error 2”
(on Device) “Installation was unsuccessful. The program or setting
cannot be installed because it does not have sufficient system
This issue is being reported with certain models
of HTC-built Windows Mobile 5.0/6.0 Smartphones. It is caused by a
certain type of security these devices have, which prevents the
XTNDConnect PC CAB file from being installed properly on the device. We
have a workaround utility with step-by-step instructions.
When trying to synchronize, I get the message: "Unable to connect to device. Verify that ActiveSync is running."
If you have a Windows Mobile 5.0/6.0 Smartphone, try the above security workaround first before continuing.
For both Windows Mobile Pocket PC and Smartphone devices, ActiveSync is
installed on both the device and the PC and it is the key to
communication. There are a number of reasons ActiveSync can cause XCPC
to fail. These are the most common ways. Please verify and test each
scenario before contacting Technical Support for help with the last
XCPC CAB file was installed to removable storage, rather than default
internal storage (this can also manifest itself as a repeating prompt
to reinstall XCPC's CAB file onto the device). Use the Remove Programs
tool on your device to remove XTNDConnect PC, then re-run a sync and
select "default" location to put the file in default internal device
A Firewall or Intrusion Detection utility is
blocking critical ActiveSync communication components, such as RAPI
(this can also manifest itself as a repeating prompt to reinstall
XCPC's CAB file onto the device). Temporarily disable all
security/firewall tools on the PC, including Windows Firewall (in XP),
Norton, McAfee, ZoneAlarm, etc. While disabled, run a test sync. If
XCPC can sync, you know you have to configure your security/firewall
tools to allow proper communication.
Too many Applications
are running on the Windows Mobile device - this prevents the XCPC
application from starting on the device. Windows Mobile devices have a
limit of around 10 or 12 active Applications. Windows Mobile 5.0/6.0
devices have built-in tools to allow you to see running programs or
active tasks; older devices do not have this. If you suspect this might
be the issue, close all running applications. You can also remove some
or all of your other 3rd party applications from the device, except
XCPC. Then power off and on the device to restart the XCPC application,
then try a sync with the PC.
ActiveSync misidentifies your
device, which causes XCPC to install the wrong CAB file onto the
device. For instance, you may have a Windows Mobile 5.0 device that
ActiveSync identifies to XCPC as Windows Mobile 2003. This will cause a
failure of communication between the PC and device when trying to sync.
This can also manifest itself as a repeating prompt to reinstall XCPC's
CAB file onto the device. This is a very rare circumstance, but we do
have methods of detecting this issue and resolving it. Contact Technical Support if you have worked through the steps above first and still receive the communication error.
Should ActiveSync \ Windows Mobile Device Center be disabled for data being synchronized?
Yes, Microsoft ActiveSync must be disabled for any data you synchronize using XTNDConnect PC.
For example, if you intend to synchronize Calendar, Tasks, Contacts and
E-mail using XTNDConnect PC, you must go into ActiveSync Options and
deselect these specific data types. Please note that E-mail is referred
to as Inbox by ActiveSync. In the Windows Mobile Device Center you must
click on Content Sync Settings \ Change Conent Sync Settings and
uncheck any data that you will be syncing with XTNDConnect PC.
You can leave ActiveSync \ Windows Mobile Device Center set to synchronize any other applications without any problems.
You get a missing RAPI.DLL message. What should you do?
XTNDConnect PC uses Microsoft ActiveSync to synchronize your data.
Therefore, before you can synchronize using XTNDConnect PC, you must
install ActiveSync and verify your mobile device connects properly.
How does your mobile device handle recurring appointments?
For monthly and yearly recurring patterns if the first instance lies
after the recurring pattern's start date it is transferred correctly.
Otherwise, it is not transferred correctly to the mobile device.