When Data Devices, a hospitality software management development firm, needed to upgrade its solution suite, it had to find a full-featured, easily embedded, high-performance, client-server, relational database management system that would provide security, stability, data integrity while requiring zero administration. After evaluating a number of options including Oracle, MS SQL Server and MySQL, the firm chose Advantage Database Server from Sybase to power its upgraded solution suite.
By choosing Advantage Database Server, Data Devices was able to quickly and easily upgrade its prior MS-DOS/Clipper-based suite to a more high-performing, reliable, user-friendly solution that ran in a Windows environment.
Hospitality Industry Management Solution Gains Powerful Advantage
Headquartered in Kerala, India, Data Devices Private Limited specializes in developing and implementing integrated, comprehensive hotel and resort management software solutions including property management, reservation management, itinerary management and corporate accounting modules (the Hotelier, the CRMS, and the CorpAccS respectively). Founded in 1989, Data Devices’ integrated solutions suite helps manage dozens of the best hotels and hotel groups in India.
The quality and reliability of the company’s solutions has not only won it business, but customer loyalty as well among the leaders in India’s hospitality industry. This loyalty can be attributed to the company’s software development knowledge and skills as well as its thorough understanding of the hospitality industry’s specialized information technology needs.
As Mr. Jose Dominic, Managing Director and CEO of CGH Earth Group Hotels, India put it, “Data Devices has a thorough understanding of the demands of the hospitality business. Our association with them extends from our beginning as a small single property enterprise to the present when we have ten properties spread across South India.”
“The key to Data Devices’ growth and kudos like these,” explains Jacob John, managing director of Data Devices, “lies in our company’s demonstrated and sustained ability to provide an integrated, complete and continuously evolving software solution that supports better management of hotels and hotel groups through all areas of operations.”
Advantage Database Server Facilitates and Powers Solution Upgrade
When the company first introduced its hospitality industry software suite, it was an MS-DOS/Clipper-based application that ran on Novell Netware. As software industry standards progressed and customer performance and reliability expectations grew, Data Devices decided to convert the suite to run in a Windows environment. In addition to the conversion itself, the company’s key objectives were to:
- Improve data processing speed
- Provide an efficient replication capability to enable data movement between local and centralized hotel and hotel group servers
- Ensure data integrity
- Employ a database server that was reliable, maintenance free, secure, and affordable
Data Devices evaluated several database options to power its enhanced software suite including Oracle, MS SQL Server and Advantage Database Server from Sybase.
“After considering these options,” says John, “we selected Advantage Database Server. It met all of our criteria and more. It provides very high performance, solid reliability, is quick and easy to install and requires virtually no maintenance, which is very important to our clients, most of whom do not have DBAs. Advantage itself is not a resource hog, which also keeps the cost of ownership and operation affordable. And its built-in replication capability allows our customers to move data from one database to another, ensuring that accurate, up-to-date information is available wherever it is needed.”
“Lastly, and very important to us, we were looking for a database backed by a vendor that would provide direct developer support, rather than online forum support. We’ve found Sybase to be very responsive when we’ve had questions or needed assistance. We’re able to talk directly to Sybase support staff who have been extremely helpful to us.”
Other factors that figured into Data Devices’ choice of Advantage Database Server were its ability to efficiently replicate data over low bandwidth connections (as low as 256 kpbs), its low cost hardware requirements, the fact that it doesn’t require much user training and its ability to integrate with various back-end servers. Its support for the Clipper development environment also made it easier to upgrade the original version of the Data Devices hospitality software suite to the current Windows version in 2003
“Our Customers are Very Happy”
“Embedding Advantage Database Server into our integrated hospitality management solution has enabled us to meet our objectives in migrating to the Windows environment,” says John. “Advantage is very stable and maintenance free. We’re able to install our solutions very quickly and without complications and compared to our previous legacy Clipper-based version, we’ve experienced significant savings on support and service. Our customers are also very happy, as our Advantage-powered solution suite meets their requirements for performance, data integrity and availability while demanding very little of them in terms of operating cost and maintenance.”
Mr. Riaz Ahmed, Managing Director of Abad Group Hotels in India, echoes John’s comments saying, "We are indeed happy that we have been associated with Data Devices for our hotel software requirements. Fifteen years back we chose Data Devices to develop our software and they did not disappoint us. Over the years they have upgraded the software many-fold and have successfully maintained a superior product."
Looking to the future, Data Devices expects to continue its use of Advantage Database Server to power its hospitality management software suite. In addition, it is planning to enhance its product suite through the implementation of Sybase’s mobile technology offerings.