Community Forums/Newsgroups at Sybase, Inc.
The goal of our service offerings is to put you quickly in touch with information so that you can gain knowledge and transfer it to your business environment. By applying the latest information technologies, we have created a class of interactive support services that not only makes technical information more accessible, but also provides access to vast resources of problem-solving information accumulated from years of experience.
Community Forums/Newsgroups provide a flexible, multi-platform medium designed to allow customers easy access to a wealth of technical information. Community Forums/Newsgroups offer an interactive, online community focused entirely on sharing knowledge about the latest Sybase products, services, and technologies.
To help promote the growth of the Community Forums/Newsgroups, members from TeamSybase, a hand-picked group of highly skilled technical experts, will answer questions and offer advice and expertise to participants within the community. Sybase engineers monitor the Community Forums/Newsgroups to assist the members of the two teams and our customers.
For further information about Sybase Community Forums/Newsgroups, please check the following document:
Configuring your Newsreader for the Sybase News Service
How to Best Utilize Sybase Community Forums/Newsgroups
Before you post messages, be sure to use the following resources:
- Our Support Web Site at www.sybase.com/support which has the most up to date InfoBases, technical documents, etc.
- The documentation that comes with the product.
Community Forum/Newsgroup Purpose
This community forum/newsgroup service was established by Sybase as a vehicle for users to help each other and exchange problems, solutions, information, and ideas.
Sybase Technical Advisors (TA's) as well as other staff assist on the newsgroup as time permits. Also, Sybase has selected a technically astute group of newsgroup members to offer assistance to other Sybase newsgroup members. This group is known as TeamSybase.
How to get the Most out of Sybase Community Forums/Newsgroups:
One of our founding TeamSybase members, Breck Carter (www.risingroad.com), along with other TeamSybase members, offer the following posting guidelines for getting the most out of our Community Forums/Newsgroups.
- Don't hesitate to ask simple questions. (People get a sense of accomplishment when they can answer them.)
- Some people practice Cyberspace Triage: There's too much to read so they make snap decisions about what to skip. These busy people are sometimes the ones you WANT to read your questions, so govern yourself accordingly:
- Put separate questions in separate messages. Some people skip messages with more than one question.
- Use meaningful Subject headers, not vague descriptions like "Help!" or "Urgent!". Some people only read messages with subjects that interest them, and meaningful subjects also help folks who are browsing the Community Forums/Newsgroups.
- Start each message with "How do I [do some specific task or solve some specific problem]?" Some people skip messages that don't start with a question. Put supporting information AFTER the initial question.
- Be patient. If you don't get an answer in 48 hours, try rewording your question and posting it again, or try posting it on a different newsgroup.
- Keep this in mind: Very busy people in very busy Community Forums/Newsgroups sometimes don't read any messages that already have replies. They figure the question's already been answered. If you don't get a helpful reply within 48 hours, try posting it again.
- Don't reply to a question unless you're fairly sure you know the answer--unless, of course, no one else has replied for two days or more, then feel free to take a guess. But if you immediately reply with a content-free message, you may create a victim of Cyberspace Triage!
- If you have sample code, don't edit it, just copy and paste the real thing. When you edit or re-type code, two bad things can happen: (1) you might introduce new errors that will confuse the reader, and (2) you might remove the real problem without knowing it. However, everything you post to these Community Forums/Newsgroups will be available for the whole world to read, forever, so be careful with secret stuff. Don't post customer support ID's, passwords or even database server IP addresses.
- If you are getting an error message, post the exact text of the message. If you are getting a General Protection Fault or an Invalid Page Fault, please:
- Include the module and address information
- Leave out the Dr. Watson information unless someone asks for it
- Tell us what you were doing when the error occurred.
- Community Forums/Newsgroups and email work together:
- If you are really happy with an answer, send a "Thank You" via email. Please don't post "Thank You" messages in the newsgroup. The same applies to personal messages: send them by email.
Exception: Sometimes it's OK to post a "Yes, it worked!" reply in the newsgroup. It may be helpful to others, especially if there was some doubt in the original reply: "Try this, but I'm not sure if it will help."
- When posting a question in a newsgroup don't ask "Please reply by email". Other people may benefit from the reply, and the public nature of Community Forums/Newsgroups is one of their main benefits.
- Don't ask your original question by email either--same reason.
- Post plain text messages only! Don't include HTML tags or strange MIME types... if you can't type it in Notepad, don't post it. That's because many people read your messages in ASCII text format and the other stuff gets in the way.
- Don't attach any documents or files: no EXE files, no Word documents, no UUENCODED text. And don't open or execute any attachments to other peoples' messages. Viruses and worms lurk there!
- Don't post the same question in more than one newsgroup at once.
- Never post advertisments in technical Community Forums/Newsgroups. The system operators reserve the right to remove all inappropriate messages.
- Don't use profanity, obscenities or racist remarks.
- Please use your real name, not an alias. If you want to avoid having your email address added to spam lists, just code it like NOSPAM__bcarter@bcarter.com in the Free Agent options. That way automated newsgroup crawlers will pick up an invalid address but real human beings can still figure out how to send you email.
- Use groups.google.com to see if your question has already been answered. You can do an "Advanced Search" and restrict the search to the Sybase Community Forums/Newsgroups. You can also use Google groups to post your question or responses or you can also use the web based newsreader at www.pfcguide.com. Only the latter provides web based access to private (e.g., beta) Community Forums/Newsgroups.
- Use www.sybase.com/support/manuals to search for documentation, etc. If you want to report a bug, do one of the following:
- When replying to a message, don't quote the entire contents of the original message. Just include enough to let the reader know what you're replying to. Put your reply ahead of the quoted stuff. That way, people don't have to scroll down to see new material.
- Please be polite. Don't get carried away criticizing the products, or other newsgroup members.