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Support > Support Program

Support Program

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Sybase SupportNow Plans: Feature Chart
Sybase customer service programs provide accurate, efficient, and convenient methods of transferring vital technical knowledge to you. We deliver some of the most sophisticated and comprehensive service products in the software industry.
 
Designated Product List
SupportNow Incident Plan, Developer Plan and Enterprise Plan "Workplace Only" (when products are available for annual plan coverage) are available for the specific products and computing environments.
 
Personalized Support Options
Description of Alliance and Privilege personalized support options for various support plans.
 
Sybase Product Download Center
The SPDC enables authorized Revenue Order Contacts and Technical Support Contacts with current support contracts with download access to Sybase product releases.
 
Support Services: Case-express Hardware Upgrade for Increased Performance
Case-express, part of the suite of online Sybase Support Services, will be upgraded to a new more robust infrastructure.
 
Now Available to Support Customers: Targeted ASE Release Schedule
The regularly updated Targeted ASE Release Schedule on MySybase serves to give support customers a general idea of ASE release schedules and the fixes that they are expected to contain.
 
Support Customers: Submit your Certification Requests through CaseXpress
Support customers can now inform us of hardware and operating system upgrade plans.
 

 
 
 
 
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