Interoperability Reporting

Sybase 365’s reporting services rank amongst the best in the industry, enabling operators to view real-time traffic statistics and make real-time decisions.

Sybase 365 provides each operator with Report Manager—a Web-based reporting and monitoring portal application that provides operators access to their inter-operator Short Message Service (SMS) and Multimedia Messaging Service (MMS) traffic. Report Manager is easy to use and requires no additional client software beyond Internet access and a Web browser. This tool allows operators to:

• Monitor messaging traffic in real time on an hourly basis
• Evaluate trends in messaging traffic to determine peak utilization
• Easily identify potential problems by highlighted decreases in traffic
• View reports that break down traffic by operator for a selected time period – a day, week or month
• Analyze further breakdowns in traffic by country and error code

Report Manager also provides active link monitoring, statistics at both an aggregate and subscriber mobile station integrated services digital network (MSISDN) level, as well as administrative interfaces.

Who does reporting benefit?

• Technical teams: Operator Network Operations Center (NOC) staff are able to track traffic, troubleshoot volume peaks and valleys, and analyze aberrations against historical traffic trends
• Business teams: Mobile operator business units gain the ability to identify peak destinations and data mine to provide greater price and revenue advantages
• Customer care: Customer care representatives are able to address single-user issues with precision and clarity. Escalation process ensures that individual users have clear rationale on delivery issues.

Sybase 365’s Report Manager provides additional capabilities that mobile operators find invaluable, including the ability to discover problems and errors before they disrupt message traffic, a real-time and filter-based short message peer-to-peer (SMPP) tracing facility and predictive trouble shooting.