We know how important it is for us to be there when you need us and to deliver more than just average support.
SAP and Sybase are further integrating in 2013 so that Sybase customers can fully leverage the benefits of SAP support programs and infrastructure.
*Upon renewal, Sybase customers on active maintenance will migrate to SAP® Enterprise Support. SAP Enterprise Support helps you optimize business processes, minimize risks, accelerate innovation, and manage the lifecycle of your applications. SAP Enterprise Support enables full visibility into business processes and system landscapes, helps you resolve issues and deliver improvement quickly, and provides data to make informed decisions. To learn more please visit: Explore SAP Enterprise Support
Prior to renewal, customers will be notified about their migration to SAP Enterprise Support and support infrastructure. Following the completion of the renewal, customers will receive detailed information about SAP Service Marketplace and how to access support.
*Some exceptions may apply.
Current Sybase Plans as of 2011-2012
- SupportNow Plans: For customers using Sybase products in deployment, we offer SupportNow Standard and Enterprise Plans. All plans include telephone access to our Technical Support organization and a variety of other support services.
- Designated Product Plans: For customers using designated workplace-level products and development tool products, we offer SupportNow Incident and Developer plans to fit your development needs.
- Software Services: These services enable access to software improvements through new version releases and maintenance releases.
- Plan Options — Personalized and Advanced: For customers who need a higher level of service and commitment for business-critical projects, personalized support and advanced services allow you to develop a closer partnership with Sybase. These include Alliance and Privilege Support, Monitoring and Alerting packages, as well as personalized training, migration/upgrade services, and more.
- Online Support: Our interactive online support services provide access to vast sources of problem-solving information.
- Support Policy: Find information on specific support policy, general guidelines on how to use our support services, and the support center holidays.
