For customers using designated workplace-level products and development tool products.
During development, you need a certain level of technical support. But you may not need the same level of support required in product or mission-critical environments. We offer SupportNow Incident and Developer plans to fit your development needs. Specific features of these plans are highlighted in the table below:
- Incident Plan : Provides case-based support during business hours. Optional software updates are available.
- Developer Plan : Includes unlimited support cases during business hours and access to online support services. Optional software updates are available.
| |
Developer |
Incident |
| Support Coverage |
|
|
| Normal Business Hours |
•
|
•
|
| After-hours support |
option |
option |
| Number of Contacts |
2 |
NA |
| Number of Cases |
unlimited |
single or pack |
| Enterprise Support Team |
|
|
| Response Time |
P1<4 hrs |
P1<4 hrs |
| Priority Case Escalation |
|
|
| Online Support |
•
|
•
|
| Software Services |
|
|
| New Version Releases |
option |
option |
| Maintenance Releases |
• |
• |
| Personalized Support |
|
|
| Account Management |
|
|
| Review Meetings |
|
|
| Alliance Support |
|
|
Purchasing Support
If you are interested in purchasing a SupportNow Plan, you have several options:
